At Circle Turtle, our goal is to provide you with a smooth and seamless gifting experience. We put great care into creating, packing, and delivering our products to ensure that you receive them in the best possible condition.

Since our products are carefully crafted and packed especially for each order, Circle Turtle does not accept returns for products that are delivered in perfect, undamaged condition.

However, we are happy to assist you if you receive an incorrect, damaged, or defective product.

Order Cancellation

If you wish to cancel your order, please email us at circleturtle01@gmail.com within 3 hours of placing the order.

Once your order has entered the processing or dispatch stage, Circle Turtle will not be able to cancel the order.

When Can You Return a Product?

A product may be eligible for return or replacement in the following cases:

• Incorrect product received — You received a product different from the one ordered.
• Damaged product received — The product was damaged during transit or arrived in a damaged condition.
• Manufacturing defect — The product has a genuine manufacturing or quality defect.

Returns will not be accepted for change of mind, incorrect product selection, or products that are delivered in perfect and undamaged condition.

Return Process

• Return requests must be raised within 7 days from the date of delivery, as recorded by the courier tracking information.
• To initiate a return request, email circleturtle01@gmail.com with your order number, along with clear photographs and/or videos showing the incorrect, damaged, or defective product.
• Our team will review the submitted images/videos and determine whether the product qualifies for a return or replacement.
• Once the return request is approved, Circle Turtle will arrange a reverse pickup wherever the service is available.
• Reverse pickup generally takes approximately 2–3 working days to be arranged.
• After pickup, the product may take approximately 7–10 working days to reach the Circle Turtle warehouse, depending on the courier service and location.
• Once the returned product reaches our warehouse, our team will inspect it.
• If the product is found to be eligible under this policy, the replacement/exchange process will be initiated within 2–3 working days of receiving and inspecting the product.

Important Return Conditions

Please ensure that:

• The product is returned with its original packaging.
• The product is unused and in its original condition.
• All accessories, components, and items supplied with the product are returned.
• The product is securely packed to prevent further damage during return transit.
• Clear photographs/videos of the product and packaging are provided when raising the return request.

Products Not Eligible for Return

Circle Turtle does not accept returns or replacements for:

• Products delivered in perfect and undamaged condition.
• Products damaged due to misuse, mishandling, accidents, or improper storage after delivery.
• Products that have been modified, altered, or used after delivery.
• Return requests raised after 7 days from the date of delivery.
• Products returned without the original packaging or required components.

Replacement & Refunds

Where a return is approved, Circle Turtle will generally provide a replacement of the same product, subject to product availability.

If a replacement is not available, Circle Turtle may provide an appropriate alternative resolution, which may include a refund, depending on the circumstances of the case.

Any refund approved by Circle Turtle will be processed to the original payment method, and the time taken for the amount to reflect in your account may depend on your bank or payment service provider.